BXJ Braid Studio Policies

Booking Approval Process

At BXJ Braid Studio, we want to ensure every client receives the correct service, timing, and experience for their desired style.

All appointment requests are subject to review and approval before they are confirmed.

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How Booking Works:

1. Submit your appointment request with your desired service, date, and appointment details.

2. BXJ Braid Studio will review your request to confirm availability, service requirements, and appointment suitability.

3. Once your appointment request is approved, you will receive confirmation instructions to complete your booking.

Please note: Appointment requests are not considered confirmed until approved by BXJ Braid Studio.

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Payment & Card Authorization

A valid credit or debit card is required to be kept securely on file for all approved appointment requests.

Your card information is used to:

• Secure your appointment reservation

• Enforce cancellation and no-show policies when applicable

• Protect appointment availability for all clients

No payment will be processed at the time of request. Wix booking and payment options will become available only after your appointment request has been approved.

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Cancellation & Late Notice Policy

Your appointment time is reserved specifically for you. Last-minute cancellations and missed appointments prevent us from serving other clients.

Cancellations Made 24+ Hours Before Appointment:

No cancellation fee will apply.

Cancellations Made Less Than 24 Hours Before Appointment:

A cancellation fee of 50% of the scheduled service price will be charged to the card on file.

Cancellations Made Within 12 Hours of Appointment:

A cancellation fee of 100% of the scheduled service price will be charged to the card on file.

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No-Shows:

Clients who do not arrive for their scheduled appointment without notice may be charged 100% of the scheduled service price and may be required to pay upfront for future appointments.

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Rescheduling Policy

We understand that unexpected situations happen. Rescheduling requests must be submitted as early as possible.

Appointments may be rescheduled based on availability. Requests made within the cancellation policy timeframe may be subject to applicable fees.

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Appointment Preparation

To ensure the best experience:

• Please arrive on time with hair prepared according to appointment instructions.

• Additional preparation services may result in additional fees or extended appointment times.

• Please communicate any concerns, allergies, or special requests before your appointment.

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Service Selection

Clients are responsible for selecting the correct service when submitting a request. If you are unsure which service best fits your desired style, please contact BXJ Braid Studio before booking.

Incorrect service selections may require adjustments based on availability or may result in rescheduling.

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Respectful Experience Policy

BXJ Braid Studio is committed to providing a professional, welcoming environment for every client.

We reserve the right to decline or discontinue services due to:

• Inappropriate behavior

• Failure to follow salon policies

• Repeated cancellations or missed appointments

• Unsafe conditions affecting the service experience

Thank you for choosing BXJ Braid Studio. We appreciate your understanding and cooperation in helping us provide exceptional service to every client.