BXJ Braid Salon + Academy Policies & FAQ​

 

 

Location: 16939 12 Mile Rd, Roseville, MI 48066

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Welcome to BXJ Braid Salon + Academy. The policies below protect our clients, independent stylists, and the salon environment. By booking, purchasing, or attending any BXJ service, you confirm your agreement with these policies.

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APPOINTMENT SCHEDULING:

Appointments can be scheduled online, by phone, or in-person.
A valid name, phone number and/or email address is required to confirm appointments.
We recommend scheduling appointments at least 7 days in advance to ensure availability.​​​​

CANCELLATION:

If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.

Cancellations or rescheduling requests made with less than 24 hours' notice will incur a fee of $25.
Failure to show up for your scheduled appointment without prior notice will result in forfeiture of the deposit and a $25 fee.
If at any time stylist cancels an appointment, clients will receive their deposit back in full.

 

RESCHEDULING:

Rescheduling requests made with at least 24 hours' notice will not incur a fee.
Rescheduling requests made with less than 24 hours' notice will incur a fee of $25.

LATE ARRIVAL:

If you arrive late for your scheduled appointment, your service time may be shortened to ensure timely service for other clients.
In extreme cases, late arrival may result in cancellation of the appointment and/or a $25 fee.

If at any time stylist is more than 15 mins late, client will receive $20 off remaining balance.

NO-SHOW:

Failure to show up for your scheduled appointment without prior notice will result in forfeiture of the deposit and a $50 fee.
Repeated no-shows may be charged up to 100% of the service fee and refusal of future appointments.

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PRE-BOOKING REQUIREMENTS: 

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All new clients are required to consult with one of our professionals before scheduling hair care services if there are any scalp/hair conditions. Services scheduled without consultation will be cancelled or rescheduled until the consultation is complete.

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Please make sure to book the correct service. Contact us immediately after booking for any changes or corrections. Once your appointment is approved changes will not be accepted at scheduled time of service. 

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Service Durations Times are estimated for general scheduling. Please be mindful that some styles may take longer than expected.

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Colors 1,1B,2,4 Kanekalon braiding hair and accessories are included in the pricing. 

*Human Hair Boho Curls, Special Colors, and BXJ Braid Blend must be purchased as an Add On.

 

At checkout you can include special details or request like design specifics or accessory colors, that may be needed for your appointment.

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Please check the box to opt-in for a friendly SMS appointment reminder. This reminder will be sent 24 hours before your scheduled appointment.

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 PRE-INSTALL REQUIREMENTS: 

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All clients are required to have natural hair freshly washed before scheduled appointment. Prep  services can be purchased as an Add On. Clients hair must be at least 3-4 inches long and free of any oils/products.​

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Health, Safety & Hair Prep Requirements

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• Clean, detangled hair required

• Hair free from scalp infections, lice, nits, or open wounds

• Clients must disclose medical conditions affecting scalp or hair

• Excessively tight styles or unsafe techniques will be declined

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PAYMENTS, DEPOSITS & REFUNDS

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• Deposits: Required for all appointments, non-refundable

• Balance: Due at service completion

• Refunds: Services and classes are non-refundable once completed

• Payment Methods: Credit/debit, Cash, Digital Pay ( (Apple Pay, Google Pay, Cash App, Zelle).​)

• Gratuity: Appreciated, never required

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Legal Notices & Right to Refuse Service

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• BXJ stylists operate as 1099 independent contractors

• BXJ reserves the right to refuse service to anyone violating policies, being unsafe, or refusing hair prep

• Policies are enforceable under Michigan law (Roseville, MI)

• Policy changes may occur without prior notice; latest version always on website

 

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